Influencing or changing the workplace culture will often oblige your staff to undertake a ‘journey’ without being sure of the final destination. It’s a journey that will inevitably require people to look closely at themselves and their attitudes to others whilst accepting a personal responsibility and willingness to help effect positive change.

When part of Lloyds TSB approached TrailPlus they too were a group, a highly competitive and successful group, who needed to go on such a ‘journey’. The ultimate success of their business objectives required them to work even more effectively as a team. Specifically they had to develop a customer service ethic as a genuine shared collective, rather than as individuals: change meant they were going to have to develop improved trust and respect for others in the workplace.

TrailPlus gave them what they needed and it was something very different to what they were expecting! And it was something that forced many key issues to come out during the weekend.

A dramatic and isolated Lake District location with no vehicular access….a mountain-hut with no phone and no TV….communal sleeping, washing and dining! In addition, they had problems to solve, activities to challenge the body and mind and fears to conquer along the way.

They arrived as 30 individuals, many of whom were visibly shocked at what they thought they were going to have to endure, but they left as a true team bonded by a clear sense of purpose and friendship.